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These PowerPoint presentations introduce you to the essentials of the 7-step, Hubbard Cycle, process for improving quality and managing costs.
The process really does work. Northwest Missouri State Univesity does indeed operate in a mode of continuous improvement.
Dr. David Oehler gives you the basics.
[PPT] The Seven-Step Quality/Activity-Based-Costing Planning Process
[PPT] Creating a Set of “Key Indicators” of Quality Performance
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